Frequently Asked Questions
When can I begin to use my account?
Immediately, there is no need to activate it. Simply follow the steps in the MeetMe Audio Conferencing Reference Guide.
What information should I give to someone invited to my conference?
Simply tell your participants what time the meeting will start and give them the dial-in telephone number and the participant passcode.
What do I need in order to join a meeting?
All you need is a touch-tone phone, the dial-in number and passcode.
What if I need help during the conference?
Press *0 on your telephone keypad during the call to reach a conference coordinator who may ask you about:
- Who is experiencing the issue?
- What is the issue?
- When did the issue occur?
- What meeting telephone number did the person dial?
- What was the telephone number the person dialed from?
- What was the type of telephone used (e.g., mobile, landline, or IP phone)?
How do I alter the announcement when someone joins a call?
MeetMe Audio Conferencing settings can be changed online or via the Help desk. Options for both entry and exit of participant, include: no announcement, a tone, a generic announcement Someone has joined the call, or a personal announcement that gives the participant’s name.
What is a MeetMe Audio Conferencing dial-in number?
A MeetMe Audio Conferencing dial-in number allows local and international participants to dial into the conference calls using a local dial-in number.
Where can I find a list of MeetMe Audio Conferencing dial-in numbers?
In which countries is MeetMe Audio Conferencing available?
How do I improve the sound quality of my call?
*6 Mute on/off – If you are in a noisy environment or on a mobile phone, you can mute your own line. Participants can mute their own line when not speaking. This will reduce background noise levels in the conference call.
Try not to use a speaker phone. If unavoidable, use the mute function stated above when not speaking and move away any projectors from the microphones.
*0 Operator assistance – Use this function if you still find you have sound problems and a Conference Coordinator will help you to resolve any audio problems.
What is a local toll-free number?
A local toll-free phone number is a freefone number participants can use to dial-in.
What is an international dial-in number?
An international dial-in number allows participants from over 55 countries to join the call with a local dial-in number, saving them the cost of an international call.
What is MeetMe Audio Conferencing Recording?
MeetMe Audio Conferencing Recording allows you to instantly record your MeetMe Audio Conferencing calls by pressing *2 on your telephone keypad. Once the call is completed the chairperson can download the recording for archiving or to share the recording for future use.
Can I record my MeetMe Audio Conferencing conference calls?
Yes – now, it’s easier than ever for a Chairperson to record audio conferences. Just press *2 and your recording will begin, press *2 again if you wish to stop the recording. When your meeting ends, the chairperson receives an email notifying them of the recording’s location.
Is there an additional cost to record a MeetMe Audio Conferencing conference call?
Yes, there is. Please refer to your service terms and conditions.
How can I access the MeetMe Audio Conferencing Recording after my conference call?
When your meeting ends, the chairperson will receive an email with a web link to a website where you will be able to retrieve your recording. Click on the web link, enter your chairperson and participant passcodes as well as a verification code for security purposes to access your conference recording. You have the option to archive or share the recording by saving the recording directly onto your computer, posting it on a website or forwarding it on to your contacts via an email.