Message Stick provides a fully managed support and maintenance service for Cisco Webex Video Conferencing and approximately 350 video conferencing rooms nationally across all Health sites, Ministerial offices and portfolio agencies, in addition to hardware supply and installation.
Message Stick provides on-site support and concierge services as well as monthly maintenance of all rooms. The Message Stick service includes three full-time on-site staff (all of whom have minimum NV1 clearances). Message Stick’s on-site level 2 staff respond to support tickets and resolve issues as well as conducting regular maintenance and concierge support. Message Stick also provides a level 3 service which remotely monitors the “hybrid environment”.
We continually review and improve this service, based on health requirements (Vaccine taskforce), new technologies (e.g. Cisco room navigators) and new features (i.e. Webex Assistant).
