Message Stick developed an agreed ICT training suite, centred around Microsoft Office 365 (O365), Skype for Business and related NIAA business functions for NIAA staff, including: planning, design and development of highly engaging informational, competency-based training and reference materials to meet project and agency requirements. This included interactive help guides and other products requested by the customer including fact sheets, quick reference guides and user manuals.
We provided a team of five trainers (including a manager) to deliver the training material, with a trainer expected to travel as part of a transition team to selected NIAA sites to undertake initial face-to-face training, with printed and on-line material provided as post educational support.
The service included the following requirements:
- Conduct analysis to determine user capability needs
- Design learning solutions to build digital capabilities for individuals, teams, executives and organisations
- Develop learning solutions in conjunction with subject-matter experts, learning design standards and other sources
- Deliver learning solutions that meet user needs across appropriate modalities
- Evaluate and iterate learning solutions to improve agreed outcomes
- Support the ongoing development and implementation of digital expertise in individuals, teams, executives and organisations
- Design and deliver end-user training.
